Volkswagen Santa Monica - (866) 675-6605

I bought a 2005 Jetta a year ago and this experience has been an I.V. drip of aggravation since I drove off the lot. There is a 100% disconnect between the Sales Dept. & the Service Dept. The Service Dept is a nightmare. In 2008 the guy was incompetent & rude. The 2009 guy (last week) was incompetent. & confused. If you crave getting ripped-off and annoyed - go to SM VW. And go to CARFAX to find out the history of a used car BEFORE you buy it. I wish I had.

I paid over 650 dollars and still have the same problem with my car , it appears that they don’t know what they are doing I would never take my car there again .

I have been leasing and purchasing cars from VW dealers since 2004. I only take my car in for service at SM but over that period of time the service department just got worst and worst. The employees are rude and lazy they looks like they are busy but they are not, its because they dont want to help you. I took my car in for an oil change and a brake light bulb replacement, they greet meet at first then just totally ignore me . I sat in my car for about 30 mins, then finally drove away and went to another dealer who took care of my car. I guess they did not see any major money coming there way. My car is a 2007 and thats all I needed that day. If their service is not improve people will not buy cars or use their service department. They need us the customers, we do not need them, we can go elsewhere, and be happy. If there was a 0 rating that is the rate Santa Monica would get. 0 for nothing done.

Wow, I'm very suprised to see all the negative comments. The customer service was great since I walked in the door to Santa Monica Volkswagen. My sales rep was Artem Dasov and he was awesome! We were cracking up the whole time I was there! I will say, it helps to do your homework before you go to any dealership. Call around to different dealerships to see what's the best offer out there and then go in to a dealership when you're serious about buying/leasing. Like Art said, "We're in business to sell cars not to keep them here." I know Art and the GSM (whose name I forgot but was also super nice) will work with you.

Within my family, we have leased or bought 5 cars from VW of SM over the last 5 years. The first 3 were OK, but after that, things went down hill. I leased a 2007 VW from them and agreed on a 3 year lease with the sales rep. (Vante is his name) I was in a hurry, because my car finally died and told him that we are not looking for any back and forth, just a good deal and to go home happy. When I got home, I saw that the VIN on the contract was wrong, so I called and went in the next day to fix the problem. I did not realize that when they corrected the contract, they also corrected the term of the lease to 48 mo. in stead of the 36 mo. lease that we had negotiated the day before. I did not realize this scam until 2 years later and when I called them to confront them, they said that I was wrong and that they have no record of this ever taking place. I wish I kept the old contract. As in other situations here, I too was treated with disrespect and a condescending attitude. This is the last time I am ever going to do any kind of business with VW of SM. They are a bunch of dishonest people.